Support & FAQs

We currently ship within the United States. Available delivery options and charges are shown at Shopify checkout.

Standard shipping is free on US orders with a merchandise subtotal above $15 after discounts. An order of exactly $15 does not qualify. Expedited shipping remains paid.

Choose an available condition on the book’s page before adding it to your cart. Prices and availability can vary by condition.

Check the notices beneath your selected condition for information such as “Former library copy” or “Missing dust jacket.” The cover photo represents the catalog edition and may not show the exact copy you receive.

If a usable main cover photo is unavailable, we show “No image available.” You can still shop by the title, author, ISBN, and condition.

Sign in to your account to view your orders, or use your order confirmation email from Shopify.

Email support@usedbookcompany.com with your order number as soon as possible. We’ll check whether it has shipped and explain the available options.

Contact us with your order number and a description of the problem. We’ll help with the next steps. Please contact us before sending an item back.

We are a for-profit social enterprise that gives books another life and helps raise funds for nonprofit organizations. We work with libraries, schools, nonprofits, and bookstores to manage surplus books. Learn about our services.